The Smart Switch is an excellent way to transfer files to your Samsung phone or tablet.
But if you’ve been trying to use it and it keeps crashing, you’re probably wondering why it’s happening and what you can do to fix it.
Your smart switch turns off by itself if there’s an error with the app, and it needs to be reset. Other things that can cause your Smart Switch to turn off by itself include a device that isn’t up to date, an OS that doesn’t support Smart Switch, or another error with the app.
Figuring out why your Smart Switch turns off by itself will help you find a solution to the problem.
This article will discuss the different possibilities, so read on if you want to learn more.
Why does your Smart Switch turn off by itself on a computer?
As you may know, there are different ways to use Smart Switch.
One way to use it is on a computer or Mac, but you might be experiencing difficulties.
Thankfully, most issues that arise on the computer app can be solved easily.
Below are some possible reasons your Smart Switch turns off by itself on a computer.
#1: You need to reset it
The first thing you should do is reset your computer.
This is the oldest trick in the book, but it’s for a good reason; it often solves the problem!
So, if your app keeps crashing when you try to use it on the computer, resetting it could make the problem disappear.
#2: You need to update your computer
Like phones, computers also need to be up-to-date if you want all your apps and programs to run smoothly.
Updating your computer will work differently, depending on what type of computer you have.
It will also depend on the particular operating system.
For example, updating a PC with Windows 7 will be different than updating one with Windows 11.
No matter what OS you’re using, ensure it’s entirely up to date.
Thankfully, Windows PCs automatically update computers in most cases, but you should ensure the updates are installed.
#3: Your computer doesn’t support Smart Switch
Your computer might not support Smart Switch, so you need to update the OS or use a different device.
The Smart Switch works on computers with Windows 7 onwards, so if your OS is older than this, you’ll need to use another device.
If using a Mac, a Smart Switch will only work with Mac OS X® 10.9 or later.
#4: There is an error with your Smart Switch app
There might be an error with your Smart Switch app, and the solution would be to delete it from your device and reinstall it.
On the other hand, the Smart Switch app might need an update (rather than the computer).
In this case, you can simply update the app and see if it works.
Why does your Smart Switch turn off by itself on an iPhone?
While you can use a computer to use Smart Switch, you can also use an iPhone to transfer files.
If you want to transfer files from your iPhone to a Samsung phone, you can do so through a wireless or wired connection.
Although you only need to download Smart Switch on your Samsung device, your iPhone may keep crashing when you try to send files.
Smart Switch on your iPhone might be crashing if you’re not setting it up and using it properly.
To make sure you’re doing everything correctly, be sure to check out this Youtube video by Samsung Business USA on how to transfer content from an iPhone to a Samsung device:
If you’re doing everything correctly and your app isn’t working, consider updating your iOS.
You need to update your iOS
iPhones need updates regularly, so you need to ensure yours has the latest updates.
Some processes might not work well with an old iOS, and that could be why your Smart Switch app keeps turning off by itself.
To check for updates, navigate to your iPhone’s Settings tab.
If you wish, you can turn automatic updates on so that you don’t have to manually update your iPhone every time a new one is released.
Why does your Smart Switch turn off by itself on a Samsung phone?
Above, I discussed why your iPhone might be crashing when using Smart Switch to transfer files.
However, you might be experiencing problems with the Smart Switch app on your Samsung phone.
If that’s the case, there are a few reasons why this might be happening.
Below are some common reasons your Samsung Smart Switch app is turning off by itself.
#1: You need to update the app
You may need to update the Smart Switch app, and you can do so by going to the Google Play Store to check for updates.
It might not work correctly if you’re using an older app version, so it’s important to check this.
After updating the app, you can try sending the files again, which should work.
#2: You need to restart or update your Samsung phone
Sometimes, you can solve the problem by turning your Samsung phone off and back on again.
So, if the Smart Switch app is up to date, but you’re still having problems, restart your phone.
You should also check for any OS updates. If there is one available, update your phone before trying to transfer files again.
#3: You need to delete the app and reinstall
If there’s a problem with the Smart Switch app, you may need to uninstall and reinstall it.
Deleting it from your device will not clear the cache. So you may want to remove the cache if the problem persists.
Clearing cache for Smart Switch is simple.
All you need to do is go to your Samsung device’s settings and locate the app.
From there, you can clear the cache.
There are several reasons why your Smart Switch app might be turning itself off. So aside from having a computer that doesn’t support smart switch, you need to:
- Reinstall the app.
- Clear the app’s cache.
- Reset your computer/phone.
- Update the smart switch app.
- Download updates for your computer/phone.
The solution you choose will depend on the root of the problem.
Thankfully, most problems can be solved by switching devices or doing updates.
If you still have issues, you should contact Samsung directly.