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(11 Fixes) Ring App Not Working On Android [Updated 2023]

Ring App Not Working On Android

Ring’s motto is, “Our mission is to reduce crime in neighborhoods.”

But there’s one crime they can’t solve…

And that’s how to make their app work on Android regularly.

However, that doesn’t mean other people can’t solve this issue.

In fact, let me tell you how I fixed mine.

Keep reading to discover:

  • 11 reliable ways to fix a Ring app that’s not working on Android.
  • What to do if you can’t watch your security cameras on the Ring app.
  • How to quickly clear app cache to resolve your Ring issues on an Android device.
  • And so much more…

Why is the Ring app not working on Android?

The Ring app isn’t working on Android because it’s incompatible. Otherwise, it’s because of glitches and errors that can be fixed with a power cycle. Slow network, loose device connection, and corrupted cache can also cause this issue. If not, an outdated phone or app may be the culprit.

Ring app not working on Android: 11 fixes

#1: Wait

You first need to check if Ring is down for everyone, not just you.

And this information is available on Ring’s official website. Alternatively, you can also use 3rd party down detectors to be extra sure.

Now, what can you do if it’s really down?

Simply wait. Their server problems should be over instantly most time.

#2: Your Android phone doesn’t meet the minimum requirements

Next, there’s also a chance that Ring isn’t working on your phone…

Because your smartphone doesn’t meet the minimum requirements of the app.

You see, Ring only works on Android 9 (Pie) or higher.

Furthermore, this app also doesn’t work on the following phones:

  • Huawei P40.
  • Huawei Honor.
  • Huawei P40 Pro.
  • Huawei Mate 30.
  • Huawei Mate Xs.
  • All Vivo smartphones.
  • All OPPO smartphones.

App permissions are also a part of Ring’s requirements. These permissions are:

  • Camera.
  • Location.
  • Payment services.

Now, here’s what you need to do to enable the permissions:

  1. Go to the Settings app on your phone.
  2. Press Apps.
  3. Tap See All Apps.
  4. Select Ring.
  5. Head to the Permissions tab.
  6. Choose the permissions you want to grant.
  7. Pick Allow.

#3: Power cycle your phone

Power Cycle Your Phone

Have you ever had a malfunctioning device fixed magically by a restart?

Let me tell you this:

That wasn’t magic. That was simple science.

You see, charges from any energy source give power to your electronics.

Sometimes, your device can randomly get residual or excess charge. This can then cause all manner of glitches on your device.

And the fix for this is a restart.

More specifically, a power cycle. This is a type of restart designed to get rid of all excess charges on any device.

And it’s quite easy too. Power cycle your phone with these directions:

  1. Long press the Power button on your phone.
  2. Wait until a Power Off option appears or something similar.
  3. Press the button.
  4. Standby for 30 seconds to 1 minute before turning it on again.

#4: Ensure that you have a good internet connection

The purpose of the Ring app is to look at the cameras around your home. With this, you can look at real-time footage or rewind to earlier scenes.

This means you’ll need a fast internet connection to enjoy these features.

How fast?

Ring recommends at least 2.0 Mbps.

Now, check your network speed using this website.

If your internet falls below 2.0 Mbps, here’s what you can do to improve it:

  • Move your router and Android phone closer.
  • Remove Wi-Fi signal obstructions, like steel, water, and glass.
  • Ensure that there are no other signal-emitting objects near your router.

#5: Use a code when setting up a device

Now, what if you’re Ring app is working…

But you can’t receive any video from your security camera?

Then, your problem is likely a faulty connection between your app and the security device.

Fortunately, you can fix this by reconnecting your device. And all you need are these 2 steps:

Step 1: Disconnect the camera

  1. Open the Ring app.
  2. Go to the Devices tab.
  3. Pick the security camera you want to remove.
  4. Press Device Settings.
  5. Choose General Settings.
  6. Select Remove This Device.

Step 2: Reconnect the camera

The most common way of connecting a device to your Ring app is through Wi-Fi.

However, this often leads to a loose connection.

That’s why you need to connect your security camera to the app manually. All you need is the QR code on the back of your Ring device and these instructions:

  1. Open the Ring app.
  2. Tap Set Up A Device.
  3. Press Set Up Without Scanning.
  4. Once a QR Code Scanner appears on your screen, scan the code on your device.
  5. Enter the PIN under the QR code.
  6. Finish set up instructions.

If you need more help setting up a device for the Ring app, you can use this video as a guide:

#6: Clear Ring’s cache

Every app has cached data. This is information stored on your app so that it can remember you.

For example:

Do you ever notice how you don’t need to sign in again after your initial log-in?

That’s thanks to cache.

But here’s the thing:

Cached data that hasn’t been cleared in a long time can get corrupted.

And this can sometimes mean glitches and errors in the app itself. That’s why you need to clear your cache regularly.

Follow the instructions below to clear app cache on an Android device:

  1. Open the Settings app on your phone.
  2. Go to Storage.
  3. Press Apps.
  4. Select the Ring app.
  5. Clear Cache and Clear Data.

#7: Reinstall the app

Did you recently add the Ring app to your phone?

If so, something could’ve gone wrong with the installation process.

The simple fix for this is to reinstall the app.

And it’s quite easy too. All you have to do to reinstall your app is:

Step 1: Uninstall the app

  1. Open your app drawer.
  2. Locate the Ring app.
  3. Hold the app icon until a dropdown menu appears.
  4. Select Uninstall.
  5. Tap OK to confirm.

Step 2: Reinstall the app

  1. Open the Google Play Store.
  2. Press the Search icon.
  3. Type and enter “Ring.”
  4. Find the right Ring app.
  5. Select Install.
  6. Tap OK to confirm.

#8: Update the Ring app

Developers often make improvements to their app through an update.

But they do more than improve their app…

Sometimes, they also use updates to patch out previous errors and glitches.

That’s why you also need to update your Ring app. And this is how you can do that:

  1. Open the Google Play Store.
  2. Press the Search icon.
  3. Type and enter “Ring.”
  4. Find the right Ring app.
  5. If there’s one available, tap the Update button.
  6. Select OK to confirm.

#9: Update your Android phone

If it’s not the app…

Sometimes, it’s the phone itself that needs updating. This process won’t only fix your apps, but it can also make your phone:

  • Perform better.
  • Have access to new features.
  • Protect your data more securely.

Furthermore, Ring also stops older versions of Android from using the app to secure your data.

You can update your phone by following these steps:

  1. Go to the Settings menu of your Android phone.
  2. Press About This Phone.
  3. Tap Check for Updates.
  4. If there’s one available, select Install.
  5. Choose OK to confirm.

You might be interested in: YouTube App Not Working On Android

#10: Factory reset your phone

Sometimes, you can’t pinpoint the cause of your app problem.

If that’s the case, the best thing you can do is to factory reset your phone. This will get rid of all your:

  • Personal accounts.
  • Data and preferences.
  • Downloaded files, streaming content, and music.

But there’s a chance that you can also get rid of all glitches and malware on your device.

And there are 2 ways to reset your phone. Let me teach you both:

Through Settings

Warning: Before resetting your phone, ensure that it’s fully charged. Sudden shutdown, while it’s in the middle of a reset, can brick your Android device.

  1. Go to the Settings menu of your Android phone.
  2. Open the System submenu.
  3. Tap Reset Options.
  4. Select Reset All Data or Factory Reset.
  5. If applicable, enter your PIN code.
  6. Pick Erase All Data.
  7. Choose Yes to confirm. 

Using the Boot Menu

Alternatively, you can also reset your phone using the Boot Menu.

This is a hidden page on your Android device that contains all the settings of your phone. Now, it’s hidden for a reason:

Some options here can brick your phone if you’re unfamiliar with it.

But if you’re having trouble resetting your phone through the Settings Menu

All you have to do to reset your phone with the Boot Menu is:

Step 1: Access the Boot Menu
  1. Shut down your phone.
  2. Hold the Power and the Volume Up button simultaneously.
  3. Let go once you’re in the Boot Menu.
Step 2: Reset your phone
  1. Press the “Wipe Data/Factory Reset” option.
  2. Choose Yes to confirm.

#11: Contact Ring

Lastly, you’re also free to contact Ring for all your concerns and inquiries.