You’ve been binge-watching on Netflix for the entire week.
Finally, you’re down to the last episode of a series.
Your stream stops working.
Well, don’t worry. I got your back.
Whether you’re watching from a Sky Q or a Sky Glass…
I have several easy fixes for you.
Continue reading to discover:
- 7 easy fixes for your Sky’s Netflix issue.
- How to refresh the Netflix app on a Sky Q and a Sky Glass.
- Sky’s download speed requirement to stream Netflix without buffers.
- And much, much more…
- Why is Netflix not working on my Sky?
- Netflix not working on Sky: 7 fixes
Why is Netflix not working on my Sky?
Netflix isn’t working on your Sky because of network issues. Sky requires at least 10 Mbps to stream Netflix. And 25 Mbps when streaming in 4K. You may reset your modem and router to fix your internet. In addition, you may also restart your Sky Q or Sky Glass. And then refresh the Netflix app.
Netflix not working on Sky: 7 fixes
#1: Check if Netflix is experiencing an outage
As of the end of 2021, streaming service giant Netflix has over 220 million subscribers.
About 70 million of those come from Europe, the Middle East, and Africa.
So if you’re streaming from a Sky Q or a Sky Glass…
It’s a safe bet you’re one of those 70 million.
And considering the volume of users, Netflix does experience outages.
So it’s a possible reason why it’s not working on your Sky.
Now, checking for service interruptions is easy. All you have to do is visit Netflix’s official status page.
In addition, you may also visit the following 3rd party sites:
So what can you do if Netflix is down?
Well, you don’t need to contact their tech support. You’ll just have to wait until they restore their service.
With Netflix, service interruptions only take a few minutes.
In the meantime, you may browse through Sky’s other channels and streaming apps.
#2: Check your Sky’s internet speed
Whenever Netflix isn’t working on Smart TVs and streaming devices…
It’s always best to check for any internet issues.
Because in order to watch Netflix without buffers, you’d need the following network speed:
- 5 Mbps for Full HD.
- 15 Mbps for 4K or UHD.
- 3 Mbps for High Definition.
- 1 Mbps for Standard Definition.
And with Sky, the requirements are a bit higher:
- 25 Mbps for 4K or Ultra.
- 10 Mbps for High Definition.
So check if your internet meets the required download speed.
If you’re using a Sky Q, you can actually measure your speed via the Netflix app.
Just follow the steps below:
- Launch the Netflix app.
- On your Sky Q remote, press the left arrow.
- Navigate to Get Help and click it.
- Scroll down and click Check Your Network.
The app would begin checking your Sky Q’s download speed. It’ll then display the result on your screen.
You may also follow the steps above if you’re using a Sky Glass.
But if you’re somehow unable to find a similar menu, you may check from a browser using a phone or a laptop.
Just go to Google’s home page. And type “internet speed test” on the search bar.
Then click the Run Speed Test button.
And if your speed’s below Netlix’s requirement, proceed to Fix #3.
#3: Power cycle your router and modem
One of the best ways to fix a slow or unstable internet is through a power cycle.
It means restarting your device. In this case, your router and modem.
The process is really simple:
- Unplug your router and modem from the power source.
- Wait for 30 seconds to a minute.
- Plug your modem and router into the outlet.
It’ll usually take a few seconds or a minute or 2 before your Sky Q or Sky Glass reconnects to the internet.
So just wait for that. Check the modem’s light indicators. And ensure that they’re all steady.
After which, you may go ahead and open Netflix.
#4: Restart your Sky device
Now power cycling may have fixed your internet.
But if your Sky device is glitching, you may still encounter errors with Netflix.
So you should also consider restarting it.
The process slightly differs on a Sky Q box and a Sky Glass TV.
How to restart a Sky Q box
- Grab your Sky Q remote and click the Standby button.
- Unplug the Sky Q box from the outlet.
- Wait for the box’s light to disappear.
- Wait for about a minute.
- Plug the Sky Q box back into the power outlet.
- Switch it on using the remote’s Power button.
- Wait for the instructions on the screen to go away.
- Click the Home button on your remote.
Note: Some of the channels and apps may take several minutes to load. Wait for 5 to 10 minutes before relaunching Netflix.
How to restart a Sky Glass TV
- On your Sky remote, click the Standby button.
- Press the Power button on the actual TV.
- Wait for 30 seconds.
- Once again, press the TV’s Power button.
Now, wait until you see the Sky logo on the TV screen. You’ll then see a red blinking light on your TV. It means it’s already on standby mode.
You may then click your remote’s Home button.
That should take you to the main Sky Glass screen. And you may launch Netflix from there.
#5: Refresh the Netflix app
The process of resetting Netflix on Smart TVs is easy. Just delete it. And then reinstall it again.
In some TVs, there’s even an actual app reset option.
With Sky Q and Sky Glass, it’s not possible.
You’ll actually have to contact Sky to delete a streaming channel.
However, they do have another option to fix a glitching app. And that’s through a refresh.
Just a heads up. You can’t actually refresh an individual app on Sky Q or Sky Glass.
Your only option is to refresh all of the apps simultaneously.
Which, in a way, is good. Especially if you have multiple apps malfunctioning.
You may follow the guide below.
How to refresh an app on Sky Q
- On your Sky Q remote, click the Home button.
- Navigate to Settings and click it.
- Press the 0,0,1 digits on your remote.
- Click Select. You’re now on the secret Installer menu.
- Scroll down to Apps and select it.
- Click the Refresh all apps on this box option.
- Wait for the “Your apps are being refreshed” message box.
- Click Dismiss.
If you want a visual guide on how to go to the Installer menu and Apps, this video is for you:
How to refresh an app on Sky Glass
- On your Sky Glass remote, click the Home button.
- Scroll down to Settings and select it.
- Look for System management and click it.
- Navigate to Resets and Updates and then select it.
- Select the Refresh apps option.
- Wait for a pop-up message saying, “Your apps are being refreshed.”
- Select Dismiss.
Note: In some cases, it may take up to 24 hours to finish the app refresh. But you can still use your Sky Q or Sky Glass while the app refresh is ongoing.
#6: Manage your Netflix subscription
Here’s another possible reason why your Netflix app isn’t working.
You may have a subscription issue. Which actually happens to many.
In some cases, Netflix may have declined a subscriber’s payment method. Other times, a glitch in Netflix prevented the payment from going through.
So it’s another thing worth checking.
You may manage your subscription by visiting Netflix’s official website via a browser.
Just log in to your account.
And then check your billing details. See if your latest monthly payment went through.
If it didn’t, then consider changing your payment method.
Here are the steps:
- From Netflix’s home screen, click your profile icon.
- Click Account.
- Scroll down to Membership and Billing.
- Click the Manage payment info option.
- Select Add Payment Method.
- Select your preferred method and enter your details.
- Return to Manage payment info.
- Select Make preferred on your new payment method.
- Click Remove on your old payment method.
#7: Update your Sky device’s software
Whether you’re using a Sky Q or a Sky Glass, keeping your firmware up to date is crucial.
From time to time, Sky would release software updates. And these include the latest features. As well as patches for past software issues.
An outdated firmware may cause problems. And it’s another likely reason for your Netflix issue.
Normally, Sky installs updates automatically. As long as your device has a stable WiFi connection.
But you may also do it manually. Especially if your device hasn’t been online in a while.
How to install software updates on Sky Q
- Press your Sky Q remote’s Home button.
- Go to Settings and select it.
- Click System info.
- Highlight Software version.
- Select Setup.
- Click the Software update process.
You should now see a “Software update in progress” notification on your screen. Wait for Sky Q to finish downloading the updates.
After the download finishes, click the Standby button on your remote.
Your Sky Q box should then install the software update. And then it’ll restart.
Press the Home button on your remote again to complete the process.
How to install software updates on Sky Glass
- Click the Standby button on your Sky Glass remote.
- Unplug the TV from the power outlet.
- After 30 seconds, plug your Sky Glass TV back.
- Keep your TV on for 30 minutes. Don’t launch any apps.
- Click the remote’s Standby button again.
- Press the TV’s Power button and wait for 15 to 30 seconds.
- Once again, press the TV’s Power button.
- Click the Home button on your Sky Glass remote.
Your Sky Glass should now have the latest software.
Bonus: Contact Sky for technical support
Still can’t get Netflix to work on your Sky?
Then it may be an issue with your Sky device.
For that, I’d recommend that you contact them for tech support.
You may reach them via this number: +44 0333 7592 102.
Aside from troubleshooting, they should be able to give you options for repair. Just in case your Sky Q box or Sky Glass TV is defective.
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