Is the Netflix on your TV too slow?
Or maybe it’s stuck?
I know, I get it.
You want to watch your comfort movie. ASAP.
But, if you have a few minutes, I promise you this…
It’s worth it to fully reset the Netflix on your TV.
So put aside the popcorn, grab your remote, and…
Keep reading to discover:
- 5 easy steps to reset the Netflix app on your smart TV.
- How to clear your app cache and data for a complete reset.
- Where you can contact Netflix in case of a problem with their app.
- A hidden method to reset your Netflix using only the directional pad on your remote.
- And so much more…
How to reset Netflix on smart TV?
You can reset your Netflix by using your TV’s remote. Exit the app then wait for a few minutes. But to completely reset your Netflix from scratch, it needs to power cycle first. Then sign out, reinstall the app, and clear the app cache.
5 steps to reset Netflix on smart TV
#1: Power cycle
The most essential step to fixing any piece of software and hardware is this:
“Turn it off, then on.”
In other words, power cycle it.
Power cycling rids your TV of all residual charge. It also helps restart your mainboard.
Furthermore, the power cycle also resets all your TV’s apps.
To do this for any TV, follow these steps:
- Turn your TV off.
- Unplug it from the outlet.
- Wait 30 seconds.
- Hold the power button for 30 seconds.
- Plug it back in.
- Turn your TV back on.
#2: Sign out of Netflix
The next step is to sign out of Netflix.
You can do this by following these steps:
- Open your Netflix app.
- Go to the left of your screen and select either ‘Get Help’ or ‘Settings’.
- Select ‘Sign Out’.
- Press ‘Yes’ to confirm.
Fun fact: On Netflix, there’s a hidden method of signing out. Experts say it’s useful if you don’t have the ‘Get Help’ or ‘Settings’ tab.
First, open your Netflix app.
Then, using your remote, press the following in this sequence:
“Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.”
After this, you will be prompted to select one of the following:
- Reset: Restarts your app.
- Sign out: Signs your account out.
- Start over: Factory resets your Netflix app.
- Deactivate: Deletes your account.
As you can see, you can just simply reset your Netflix using this method.
By all means, press it if you want a simple reboot of the app.
But, if you want a clean slate for your Netflix app, select ‘Sign out’.
Then proceed to step #3.
If the instructions on this guide are unclear, you can watch this video instead:
#3: Update or reinstall the app
Have you ever updated an app on your phone, and it made your phone faster?
The same principle applies here.
Updating or reinstalling the app helps your Netflix restart from scratch.
Now, you might say:
“Great, let’s do that now!”
But stop and breathe. It’s not that easy.
See, TVs aren’t like phones where almost all of them either have Android or iOS.
Smart TVs have dozens of different operating systems.
And that means a lot of distinct versions of how to update or reinstall an app.
Note: As of 2022, here’s a partial list of the most famous smart TVs and their operating systems.
- Apple: tvOS.
- LG: WebOS.
- Hitachi: Roku TV.
- Sony: Android TV.
- Google: Chromecast.
- Huawei: HarmonyOS.
- Samsung: Tizen OS for TV.
We can’t cover all of them…
But here’s how you can perform this step for Samsung, Sony, and LG TVs.
Step 1: Delete the Netflix app
Note: You can skip this step if you just want to update your Netflix.
However, if you want to reinstall instead, you must first delete your Netflix app.
You can do so by:
For Samsung
- Press the ‘Home’ button on your remote.
- Go to ‘Apps’.
- Press the ‘Options’ logo.
- Hover over Netflix for a few seconds.
- Select ‘Delete’ when it pops up.
For Sony
- Go to your home menu.
- Press the left button on your remote.
- Select ‘Apps’.
- Hover over the Netflix app.
- On your remote, hold the ‘OK’ button until options pop up.
- Select ‘Uninstall’.
- Press ‘OK’.
For LG
- Press the ‘Home’ button on your remote.
- Select the pencil logo at the leftmost part of your screen. This will open ‘Edit’ mode.
- Hover over the Netflix app.
- Press the ‘Up’ button on your remote.
- Click the logo that appears on the top of your Netflix.
- Select ‘Yes’.
Step 2: Reinstall or update Netflix
Next, you must go to your app settings and reinstall or update your app.
Here’s what you need to do:
For Samsung
- Press the ‘Home’ button on your remote.
- Select ‘Apps’.
- Click the search button on the upper right part of your screen.
- Type the name of the app you want to install. In this case, type ‘Netflix’.
- Select Netflix once it appears.
- Press ‘Install’ or ‘Update’.
For Sony
- Go to your home screen.
- Select the ‘Google Play Store’ app.
- Click the search button on the upper right.
- Type ‘Netflix’.
- Press ‘Install’ or ‘Update’.
For LG
- Press the ‘Home’ button on your remote.
- Open the LG Content Store.
- Then, go to ‘Apps’.
- Netflix should appear on the list of apps.
- Select ‘Install’ or ‘Update’.
#4: Clear cache
Ever wonder how your Netflix remembers your shows every time you open it?
This is possible through caching.
In simple terms, the cache is information about the user that helps your app know you.
They use these data to figure out what you like. And to remember where you stopped watching.
But, sometimes, all of the cached data can become too heavy.
Resulting in a slow Netflix UI.
For a complete reset of your TV’s Netflix app, you must get rid of its old cache and data.
Note: If your app is newly installed, your cache should be 0 or at least near-zero.
Like reinstalling Netflix, removing cache is also different for each manufacturer.
But the general idea is to:
For Samsung
- Press the ‘Home’ button on your remote.
- Select ‘Settings’.
- Go to ‘Support’.
- Press ‘Device Care’.
- Select ‘Manage Storage’ at the bottom left of your screen.
- Hover over Netflix, then press ‘View Details’.
- Click both ‘Clear Data’ and ‘Clear Cache’.
For Sony
- Go to your home screen.
- Press left, then select ‘Apps’.
- Hover over Netflix.
- Long press the ‘OK’ button.
- Select ‘Info’.
- Click both ‘Clear Data’ and ‘Clear Cache’.
For LG
- Go to your home menu.
- Select ‘System Settings’.
- Press ‘Application Manager’.
- Look for and select Netflix.
- Press ‘Clear Cache’.
#5: If needed, contact Netflix support
Whenever you try to fix something by yourself, always remember:
“Something will go wrong.”
But also remember that it’s okay to make mistakes.
Even if it’s something as simple as restarting your Netflix.
If any problem arises, send Netflix Help Center a message.
People also ask:
What happens when you reset Netflix on Smart TV?
What happens when you reset Netflix on Smart TV depends on what you mean by ‘reset’.
A reset refers to 2 things:
- Simple reset.
- Factory reset.
A simple reset just simply restarts your app.
If your Netflix is acting up, a simple reset can help unclog the processes that make your app slower.
On the other hand, a factory reset is a fresh start for your app.
This will erase all cache and data on your app.
That includes your profile data, preferences, display settings, and more.
When your TV is slow but only when you’re using Netflix, it’s better to factory reset it.
How do you reboot Netflix?
You can reboot your Netflix by exiting the app. Then, wait a few minutes before opening it again.
Exiting then opening an app right after another won’t reboot the app…
It’ll only minimize it.
Alternatively, you can also reboot your Netflix using the hidden method.
Simply go to your Netflix home menu, then press the following in this order:
“Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.”
Then select ‘Reset’.