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(11 Fixes) Crunchyroll Not Working [Updated 2023 Guide]

Crunchyroll Not Working

Is everyone in your inner circle talking about the latest episode of your favorite anime…

But your Crunchyroll isn’t working?

Before you hear or read about spoilers online, listen up.

I’ll help you out with a few fixes to make Crunchyroll work again.

Continue reading to learn:

  • How to reset Crunchyroll on various devices.
  • 11 effective fixes for Crunchyroll not working.
  • What shows can you watch on your Crunchyroll account.
  • And a lot more…

Why is Crunchyroll not working?

Crunchyroll is not working because of connectivity issues that you’re having. Additionally, it could be caused by problems with the device you’re using. The servers, and software or firmware compatibility issues could be reasons too. Lastly, your account’s subscription may not have been updated.

Crunchyroll not working: 11 fixes

#1: Check if the servers are down

Let’s start with the quickest fix first.

Crunchyroll servers can go offline because of:

  • A server overload.
  • A routine maintenance. 

Downtime is important as it can help resolve bugs and issues on the streaming platform.

You can use this Down Detector link to check if the servers are okay.

Unfortunately, there’s not much you can do with this problem other than wait.

#2: Check your internet connection

Check Your Internet Connection

To stream on the platform, I recommend a stable connection of at least 3mbps.

Additionally, if you want to stream in better quality, it’s best to aim for 25mbps and above.

To check, you should open Fast or Ookla on the device that you intend to use. 

What if you’re not getting at least 3mbps?

Don’t worry just yet, and I’ll share a few ways how you can improve your connection.

Switch to a wired connection on devices with an ethernet port

  1. Grab one end of the ethernet cable and connect it to your device.
  2. Connect the other end to connect it to your router.
  3. Wait for the connection to switch automatically.

Note: The connection will switch to a wired connection on most devices. 

What is you’re on a gaming console? you’ll have to select your preferred connection on the device’s network settings. Consoles you can use to stream are:

  • PS4.
  • PS5.
  • Xbox One.
  • Xbox Series X/S.

Reset your router

  1. Turn off your router.
  2. Unplug from the power source.
  3. Press and hold the power button for 15-30 seconds.
  4. Turn on the router again.

Understandably, not every device has an ethernet port. 

If only a wireless connection is available, here’s how you can improve it:

  • Turn off your VPN.
  • Make sure that no Bluetooth is on nearby.
  • Disconnect other devices from the network.
  • Bring the device as close to the router as possible.
  • Clear any physical obstruction between the router and the device.
  • Use a Wi-Fi repeater if there are too many people connected to the network.

When you’ve done all of these and the connection is still not improving, call your service provider.

Aside from a data plan upgrade, there can also be issues on their end.

#3: Restart your device

The device you’re using might be the cause of the problem itself.

Any device that streams Crunchyroll uses RAM to run the app.

Running multiple apps will cause RAM to run out. Background processes can cause this to happen too.

Luckily, you can solve this by resetting your device. 

Doing this will clear up any background processes or apps that are taking up too much memory.

Hopefully, this can help with your Crunchyroll problem too.

Note: You need to restart your device if you’re using a desktop or laptop browser to stream. 

You might also want to check out: (9 Fixes) Netflix Not Working On Smart TV

#4: Clear your device’s cache

All devices store memory from the apps you use in a cache.

This is to help your apps run faster as it loads fewer assets.

Additionally, it helps apps deliver a more personalized experience. It does this by creating suggestions based on your viewing habits.

However, the stored memory in the cache can be corrupted over time. 

Other than that, your device also begins to slow down once it’s full. Clearing the cache resolves Crunchyroll problems if its stored data is corrupted.

The way to clear a Crunchyroll’s cache will vary from device to device. Here’s how you can do it on:

Samsung TV

  1. Head to Apps.
  2. Select the Gear icon.
  3. Locate Crunchyroll and select.
  4. Select Clear Cache.
  5. Select Reinstall in drop-down menu.

Android TV

  1. Head to Settings.
  2. Select Apps.
  3. Locate and select Crunchyroll.
  4. Select Clear Cache.

Apple TV

  1. Go to Settings.
  2. Select General.
  3. Select Manage Storage.
  4. Highlight the trash icon on all of the apps.
  5. Select Clear Cache.


  1. Head to Home.
  2. Press the Home button on the remote 5 times.
  3. Press Up once.
  4. Press Rewind 2 times.
  5. Press Fast Forward 2 times.

Android Phone

  1. Head to Settings.
  2. Select App.
  3. Select Crunchyroll.
  4. Select Storage.
  5. Select Clear Cache.

iOS Phone

  1. Head to Home.
  2. Select Settings.
  3. Select Clear App Cache On Next Launch.


  1. Locate the More button at the top right.
  2. Select More tools.
  3. Select Clear browsing data.
  4. Choose a time range, but it’s best to select All time.
  5. Toggle cookies and other site data and Cached images and files.
  6. Click Clear data.

#5: Update your device

Update Your Device

Another common cause of Crunchyroll problems is software compatibility.

For TV boxes and smart TVs, apps won’t work if the device’s version isn’t the latest.

The same applies to gaming consoles like the Xbox and PlayStation.

Firmware updates will come automatically as long as you’re connected to the internet.

However, it will be postponed if there isn’t enough space on your storage or if you get disconnected.

You can check for any device’s firmware update on the Systems Settings menu.

Reminder: Make sure that you’re connected to a stable connection when updating. Otherwise, if the update stops mid-way, you could run into firmware problems later on.

Worse, you might be forced to factory reset your device. Interruptions can cause data to be corrupted.

#6: Disable your firewall

A firewall protects your computer from unwanted traffic.

Did you know that it can also prevent apps like Crunchyroll from streaming?

You should try turning off your firewall temporarily to see if this fixes the problem. Here’s how:


  1. Press Start button.
  2. Seach for Control Panel.
  3. Select Firewall.
  4. Select Turn On/Off Firewall.


  1. Click on the Apple menu.
  2. Select System Preferences.
  3. Select Security.
  4. Select Firewall.
  5. Click on Stop button.

Note: This will leave your computer vulnerable to attacks. I advise that you double-check if your anti-virus is running just to be safe. Also, don’t forget to turn it back on again after you’re done streaming.

#7: Check if your device is compatible

Crunchyroll is available on a wide selection of devices.

At a glance, here’s where you can watch it from:

  • Roku.
  • Apple TV.
  • Smart TVs.
  • Chromecast.
  • Amazon Fire TV.
  • PlayStation Vita, 3, 4, 5.
  • Xbox 360, One, Series X/S.
  • iOS, Android, Windows phones.

For an in-depth list of compatible devices, use Crunchyroll’s guide.

Read next: Why is AirPlay not working on my smart TV?

#8: Manage your subscription

Crunchyroll lets you watch from a select number of anime if you’re using a free account.

That said, if you’re on a free account, you could be trying to watch a show that’s behind the subscription fee.

If you want to view the platform’s entire library, you should subscribe to the platform. Here are their current plans:

Fan ($7.99/month)

  1. No ads.
  2. Access to the entire anime and manga library.
  3. Watch new episodes an hour after Japan.
  4. Stream on one device.

Mega-Fan ($9.99/month)

  1. All inclusions in Fan subscription.
  2. Stream on 4 devices.
  3. Offline viewing.

Note: You can subscribe as a Mega-Fan for $79.99 a year. This gives you a 16% discount as compared to subscribing on a monthly basis.

Ultimate Fan ($14.99/month)

  1. All inclusions in Fan subscription.
  2. Stream on 6 devices.
  3. Offline viewing.
  4. Ultimate Fan member swag bag.
  5. Access to exclusive merch.
  6. $25 off of $100 purchase on Crunchyroll Store every three months.

Additionally, you can pay using one of the following:

Your Crunchyroll subscription will renew automatically once the expiration date nears. 

However, there are 2 cases where the renewal will be postponed. Those are:

  • You have insufficient funds.
  • There are changes made to your preferred payment method.

If somehow, your payment is being declined by your bank, you should contact them ASAP.

Your bank could be declining the transaction because it’s new. In this case, the bank will ask to verify if it’s actually you that’s behind the transaction.

#9: Check your VPN

Unfortunately, the full Crunchyroll library is exclusive to US subscribers only.

If you’re viewing from other regions, some content won’t be accessible.

Note: Licensing restrictions make some content unavailable in your region. You can use this guide to check if the anime you’re trying to access is available in your area.

The best way to view Crunchyroll and it’s full library, you’ll need to use a VPN. 

This is easy to do on computers and mobile devices because VPN apps are readily available.

You’ll need a router-based VPN if you want to do this method on your TV, console, or TV box.

#10: Reinstall the app

Have you tried to work on everything but the Crunchyroll app itself?

If so, then reinstalling the app might do the trick.

This can only be done on mobile devices, consoles, TVs, and TV boxes.

Clear the cache if you’re streaming from your desktop browser.

#11: Contact support

If you’ve done everything on this guide and it still won’t work, I suggest contacting Crunchyroll’s support team.

Alternatively, you should also contact the support team of your device’s manufacturer.

Read also: (11 Fixes) Disney Plus Not Working On Smart TV