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7 Reasons Your Amazon Smart Plug Keeps Disconnecting (2023)

Amazon Smart Plug Keeps Disconnecting

Amazon smart plugs are excellent devices because you can use them with Alexa to convert standard electrical appliances into smart appliances.

However, they’re not as helpful when they keep disconnecting.

So, why does your Amazon smart plug keep disconnecting?

Your Amazon Smart plug keeps disconnecting if there is an unstable internet connection. You may have weak internet, or your smart plug might be located too far from the router. However, this isn’t always the problem. Your smart plug might need to be reset, or it might not be set up correctly.

This article will discuss why your Amazon smart plug keeps disconnecting in more detail.

It will also discuss some things you can try to fix the issue, so keep reading to learn more!

Amazon smart plug keeps disconnecting: 7 reasons

Your Amazon smart plug could be disconnecting for various reasons.

To fix the issue, you’ll need to examine the different reasons and figure out which one is causing you problems.

You can fix most issues quickly, so you shouldn’t encounter many difficulties reconnecting your Amazon smart plug.

Below are some of the main reasons Amazon smart plugs keep disconnecting:

#1: The smart plug is disconnecting from the internet

One of the most common causes of a smart plug continuously disconnecting is a weak internet connection (or lousy internet, in general). 

As you may know, smart plugs rely on an internet connection to function.

If they keep disconnecting from the internet, they’ll also disconnect from your Alexa device or another app you may use.

Plus, the devices the smart plugs are controlling (like a fan, for example) will likely also shut off when the smart plug is disconnected from the internet.

To prevent your smart from continuously disconnecting, place it as close to the router as possible.

Your smart plug may be too far away, so ensure that the location is acceptable.

If your smart plug is close to the router but still disconnects, there might be a different issue.

However, you may also want to consider restarting your router. It’s always good to restart your router if you suspect network issues.

Further reading: 6 Reasons Why Your Kasa Smart Plug Is Clicking On And Off

#2: Your Alexa or Echo device needs an update

Your Alexa Or Echo Device Needs An Update

Sometimes, you’ll need to update your Amazon and Alexa or Echo devices if they’re not working correctly.

You can update them by going directly to the app settings or telling Alexa to go to the settings; it’s very quick and easy.

This should solve the problem if your issue is caused by a lack of updates.

However, if the problem persists, you’ll need to try some of the other solutions mentioned in this article.

#3: You need to remove the smart plug from the socket

Sometimes, your Amazon smart plug might disconnect because it simply needs to be removed from the socket and put back in.

You can think of this as the “turn it off and back on again” solution. 

So, if you think the internet connection isn’t an issue and your devices are up to date, your next action should be to remove it from the wall, wait a few seconds, and plug it back in.

Make sure that your smart plug is correctly connected to your Alexa device once you plug it back in again.

If the problem persists, consider one of the solutions below. 

#4: You need to reset your smart plug

Sometimes, an Amazon smart plug that keeps disconnecting needs a factory reset to work correctly.

A factory reset is a valuable step in the repair of an electronic device, so it’s worth a try.

If it’s been a while since you’ve done a factory reset, you should consider doing one now to see if it solves the problem.

Luckily, it’s quick and easy to do a factory reset. Here is a brief guide on how to do it:

  1. Keep your smart plug plugged in.
  2. Locate the reset button on the device.
  3. Hold the button until you see flashing lights (this generally takes at least 10 seconds).
  4. Release the button.

Once you’ve completely reset your smart plug, you’ll need to set it up again as if it’s a new device.

Once you set it up again, it should work correctly.

You may want to consider the points below this section if you’re still experiencing issues after doing a factory reset.

You might also be interested in: Do Smart Plugs Go Bad Over Time? (Updated Guide)

#5: The smart plug isn’t set up correctly

If your Amazon smart plug keeps disconnecting or is unresponsive, there’s a chance you haven’t set it up correctly. 

When setting up your smart plug manually through the Alexa app, make sure you’re adding it as a plug and not another device, such as a switch or light. 

Follow the instructions on your Alexa app throughout the setup process to ensure you’re doing everything correctly.

If you’re sure that your smart plug is set up correctly, something else is likely causing the issue.

#6: There’s a problem with your smart plug

There is a chance that your smart plug is broken or has another unfixable issue causing it to disconnect.

If you’ve tried countless solutions and the problem still seems to persist, it might be time to try a new plug.

You can buy smart plugs for relatively low prices, so it’s not the end of the world if you need to get a replacement.

However, if you haven’t had your smart plug for very long, you might want to contact Amazon support to see if they can assist you further.

#7: There’s a problem with the power in your home

Another thing to consider before buying a new plug is the power supply in your home.

There may be an issue with the electricity in your house; it could be one section of the home or the whole place.

If you suspect an issue with one section, plug your smart plug into a different socket in another part of the home.

If the problem is resolved, you’ll need to fix the socket that’s not working and avoid using it for your smart devices.

Further reading: Do Smart Plugs Save Energy? 7 Ways To Cut Expenses


Your Amazon smart plug could be disconnecting for different reasons, some more common than others.

In many cases, the issue is due to a connectivity problem.

Ensure your smart plug has a good connection and is close enough to your router.

You might want to reset your router if this isn’t the issue.

Other reasons your Amazon smart plug is disconnecting may include:

  • It needs a factory reset.
  • You haven’t set it up correctly.
  • Your Amazon devices need updates.
  • You need to plug it out and back in again.